Don’t you sometimes feel that the world is coming at you too fast? The rush of e-mails, ads, news blips, text and phone messages, Twitter, Facebook, and to top it all off, frenetic music coming from your radio or iPod? Are you overloaded and quietly going mad?

Before you start trying on straitjackets, try this: Radio Bach.

When I was visiting at my grandmother Barebo’s house one summer, she demonstrated how to tell a male kitten from a female kitten. Someone had brought a fuzzy little kit and said, “I don’t know if it’s a male or a female.” Mom B. seized the surprised kitten, whipped it upside-down, and peered beneath its tail. “That’s a male,” she declared.

What punctuation is this kitten wearing?

Amazed, I asked, “How do you know?” She replied, “If it’s a male, there’s a colon under its tail. If it’s a female, it’s a semicolon.” Picking up the kitten, I took a look, and sure enough, I saw two black dots punctuating the kitten’s backside.

So now you know how to tell the difference between a boy cat and a girl one by their respective rear-end punctuation marks. But do you know the different uses of those two punctuation marks?

To shift, or not to shift? That is the question.

A semicolon is used at the end of one independent clause to introduce another, related, independent clause. Example: (Hey, that’s one way to use a colon, by the way.) “We gave up waiting in the rain to get in to see the new Kauffman Performing Arts Center; it just wasn’t worth it.”

The semicolon acts as an “almost-period,” but it’s not as final. It signals the end of one thought and the beginning of a related thought, or a further comment on the first thought. It often appears where an “and” or “but” might also have been used.

The semicolon can also be used to separate items in a list that might be confusing if you used commas instead. For example, you might write, “Sally had a list of things to do that day that included taking the car to be washed; having her hair re-dyed (the color it was supposed to be in the first place); and driving Nellie, the poodle pup, to the vet, Dr. Neiman, to be spayed.”

Awwww...

If you wanted to introduce a colon into the mix, you could write:

“Sally had a list of things to do that day: take the car…” and then proceed with the rest of the sentence as shown above, changing the verbs from gerunds to regular verbs (“take” instead of “taking”). The colon in this case says, “Here’s the list.”

The colon also can be used after “following,” as in “To create a username and PIN, do the following:” Other words or phrases that precede the colon include “as follows,” “to-wit,” and other words introducing a list of steps or items.

The colon can be used instead of a comma in a sentence like, “Washington Irving said: ‘…..” Or likewise, it can be substituted for a comma in a formal letter salutation, as in “Dear sir:”

For more uses of these kitty-sex-detecting clues, here’s a good source.

So now, each time you see a kitten, you’ll think of the proper way to use colons and semicolons. Right?

In summer, my grandmother’s front yard was always bedecked with various interesting flowers and plants: spider plants, bleeding hearts, daisies, and elephant ears sprouted everywhere, with no apparent order imposed on them. That was because my grandmother wasn’t a planter, but a sprinkler. She would stand on the front porch and throw out handfuls of seeds, and the ones that sprouted became her garden that year.

I’ve noticed, as a writer/proofreader, that there are plenty of writers who use my grandmother’s method of seed-planting to disperse commas. My guess is that not knowing how to plant commas where they’re needed, they sprinkle them around randomly, hoping one or two will land in the right spots.

Well, that’s one way to do it. Not the right way, but it is a way.

There are pages and pages of rules about the use of commas, and it’s useful to read them. But it seems to me you could do middling well, comma-wise, by simply reading aloud what you’ve written, then placing a comma every place you paused for breath or emphasis. Because that’s why commas are there. In the music of prose, commas are the beats and rests between the notes that give the melody shape and purpose.

Too esoteric? If you really want to learn the rules of comma usage, there are plenty of resources online. Here’s one I use when I’m unsure.

Sometimes, it’s necessary to break the rules for the sake of clarity, but it’s useful to know the rules, so you’ll know when you can break them.

The unfortunate reality in social media marketing today is this: many clients think “someone on the staff” can handle the company’s social media program “in their spare time.”

Spare time? What spare time?

“Social media? Not worth wasting time or money on.”
Some clients see social media planning as an afterthought that’s not important to waste money on. They don’t see any need to hire a dedicated social media manager or train someone on staff to conduct the social media program full-time, let alone hire an experienced consultant to create an effective social media marketing strategy.

Who has time for strategy? Why not just go ahead and implement?

To a “naive” social media marketer (meaning someone who is just getting into it), it may not even be obvious that a strategy is necessary. Heck, social media is free, isn’t it? So why bother? Just do it! Tweet, blog, get a FB page, and you’re golden, right? WRONG.

Social media marketing requires a strategy, just like traditional advertising and marketing. And a sound strategy comes about by knowing the answers to some very specific marketing-related questions.

Not every staff member you might pay to tweet or blog for you will know how to ask the right questions to inform a marketing strategy. You don’t jump into even the simplest purchase at Walmart before asking a few questions, do you? So why would your company’s image on the Web be less important than the functionality of the camping stove you asked a hundred questions about? Ask the right questions, or regret it when your social media marketing program either dies or blows up in your face.

What are the right questions?
What is it we want to sell (Often not as simple as “a widget.”)? What’s our unique benefit? What’s our message? Who do we want to hear it? What’s our tone? Where do we need to show up so our audience will hear us? How do we combine social media with traditional media?

Okay. Now I know the right questions. So what?
Answering the questions is only the first step. Companies need expert help in formulating and executing a social media marketing plan based on the answers to those questions, just as companies have needed it in any other communication endeavor. And yes, time and money will need to be spent. It’s a fact of social media life.

Who can help?
The person who puts together your social media strategy can be a stated “expert in social media marketing plans,” a social-media-hip agency, or an independent contractor. But whoever you hire, make sure they know the right questions to ask. Anyone who has spent time as a writer at advertising agencies should have a basic list of questions to ask before suggesting you jump into execution of an ad hoc marketing plan. And some idea of how to proceed from there.

During my couple of decades as a senior ad agency writer, I learned how to develop marketing strategies, then added two other tools that help fine-tune the communication needs of the client and the campaign. Armed with these tools and my experience, I can help any client develop an effectively targeted, well-written and pitch-perfectly voiced marketing plan in traditional and/or social media.

Think like a successful marketer.

My budget’s too small to hire an expert.
If you have a small budget, you can’t afford NOT to hire an expert to help you focus your traditional or social media marketing efforts as sharply as possible. If you need your marketing brain sharpened, give me a call at 913.236.7595. Let’s think together— about making your campaign a success to be proud of.

Got that done.

1. Improve your chi.

Boost your chi!

OMG. Where to start?

Excess clutter blocks chi, which means energy in the form of income, opportunities, friendships, and lots more. Think how much more energetic your office and your mind would be without clutter.

Wherever you start, sort your excess stuff into three piles: Keep, Toss, Donate. When you’ve done a box or two, take a good hard look at everything in your Keep pile, and ask yourself, “Is this thing either beautiful or useful?” If the answer is “No,” then move it to the Toss or Donate pile. Be ruthless.

2. Spiff up the yard.

If you own a yard, it probably has weeds. Weeds are symbolic of distractions in your mind, by the way. I’ve always found pulling weeds to be a calming, meditative, useful activity. Gets me out in my little patch of nature, improves the look of my yard, and kills my back when I forget to use a stool instead of stooping over from the waist. That last is not a benefit, by the way. It’s what I call a “stoopid.”

Trimming shrubberies is fun, too. Gives me a chance to express my inner sculptor. It requires just enough mental energy to distract me from whatever big, heavy issues have been worrying or distressing me. For a time, I’m Chauncey Gardener (From “Being There.”) Mindless, happy, content.

Bzzzzzzzzzzzzz.

3. Write a blog post.

Well, you see I’m taking my own advice.

Happy chi day!

Someone recently stuck this flyer in my door. I was about to throw it away, when I became riveted by the copy. Not because of the content, but because spelling errors dotted its landscape like landmines. See how many you can spot.

Friends don't let friends print flyers until they've been proofread.

I imagine English is not the first language of the author of this flyer. I hope s/he finds someone to look over future advertising pieces. Poor spelling gives the impression you don’t care about detail, at the very least. Or that you are dumb, at the very worst.

Need a good proofreader to make you and your business look its best? Give me a call. 913-236-7595.

Is it rude to ask a client to sign a contract and pay you some money before you do any work for him or her?
Hmm. Some freelancers seem to think so. They rush headlong into client relationships without even the promise of a kiss, then sometimes end up being jilted and cheated of what we all work for: money.

To those timid freelance graphic designers or writers, I ask, is it rude for Time Warner Cable to ask you to sign a contract? Or a remodeling contractor to have you sign off on an estimate before he gets to work? Of course not! That’s bidness, y’all.

"A verbal contract isn't worth the paper it's written on."—Yogi Berra

If you’re a freelancer who is scared stupid to ask a client to sign on the line with you for fear you’ll lose him or her, I have three words of advice: Get Over It. Someone who won’t agree to sign onto normal terms of payment is someone who doesn’t see paying you as an absolute necessity. You don’t want a shaky or shady client anyhow, do you?

We freelancers constantly have to remind ourselves that we are a business. And any business requires a contract that cements a legal bond between them and their clients. It should help both parties feel safe, because you’ve agreed on the rules in writing. And freelancers should feel particularly safe, because in most jurisdictions, a written contract is considered binding, even if it isn’t too fancy.

In 10 years of freelancing, I never had a contract. Or let’s say, I never had one I could get clients to sign. I think there are two reasons why.

1. I didn’t project confidence in asking them to sign it.
I felt embarrassed to ask for them to agree to pay me money, a common freelancer disorder. The vaccine against it is a hard look at your income and outgo every month. If the first is smaller than the second, then screw your courage to the sticking point and ask for the signature and some upfront money. Because your time and effort are worthy of recompense.

2. They were not financially stable, so they weren’t sure they could honor it.
They were the wrong clients. You have to kiss some froggy, financially strapped clients before you find the princes and princesses… but heck, you don’t have to go steady with them. Why waste time you could be spending on clients who will sign a contract with you?

Now I have an Engagement Agreement, a one-page document that sets out my terms. It deals with how I will bill the client, how much per hour, what constitutes billable activity, what happens if they don’t pay within 30 days (a 1.5% daily add-on or being strapped down and forced to listen to indie hip-hop 24/7 until they pay–just kidding!), and so on. My last two new clients have signed it and paid me the deposit I requested, too. Will wonders never cease.

Please, no more! I'll pay you double!

If you decide to work a tightrope without a net, okay and good luck. It worked for me nearly all the time (except for the solid year I dunned a client for a measly $400). But there will be times when you’ll wish you’d had one.

And if you’re a client who’s on the up-and-up, you absolutely should expect to sign a contract with your freelancer. It prevents misunderstandings that can ruin a nice relationship.

To contract or not to contract? I say, “Contract.”

Back in my agency days, our clients were large corporations who had CFOs and accounting departments taking care of their books. Today, as a freelance writer in Kansas City, I’m often trying to help small business owners whose staff is limited to a handful of people. And maybe they don’t have an accountant, or even Quickbooks to keep them on track.

When small business owners ask me, “Can you give us a business plan?” I have to say, “That’s not my specialty,” and refer them to the Kansas Small Business Development Center. There’s one office located at Johnson County Community College, in case you’re interested.

The KSBDC is a largely unknown entity funded by the State of Kansas specifically to help small businesses get their act together.

They have counselors and advisors there who can help you see where you are, where you want to go, and how to get there. Their help could range from helping you create a business plan to figuring out how to drive more traffic to your website.

Raise your Web rankings with effective blogging.

I’ve referred two small business owners there. One has gone to classes there to learn about business plans, marketing his business, and more. The other is still too busy doing his own business to take time out and go to the KSBDC for advice.

That’s a problem for small business owners. Many are not only doing whatever it is their business is about, but also trying to run their business, from accounting to maintenance to marketing.

I can’t help you with accounting or maintenance, but I can help you find the right person to help you with them. I know a QuickBooks pro, for example, who helped one client see the financial landscape of his business for the first time in 15 years.

Small business owners, you've got enough to do. Let me give you a hand with marketing.

If you generally charge clients $75 per hour for a service call (let’s say), and you spend five hours on a marketing effort, well, you’ve just cost yourself $375!

Why not let me help you with advertising, Web copy, brochures, or any other marketing effort you need? When you pay me the $75, you can be out earning the money to pay for it. And you’ll be a lot less frazzled by trying to do something that isn’t second nature to you.

If I can help you with writing, strategizing, researching or implementing your online, print or broadcast marketing plan, just give me a call at 913.236.7595. I’ll be glad to meet with you and see what you need and find a way to get it done.

Today, while working on Web copy, I felt the 90s collide with the 10s.

The Web designer, another Woman of a Certain Age, informed me that, though I had requested that she change “email” in some copy to “e-mail,” as I’d written it, the latter form was only popular in the 1990s, when “electronic mail” was new.

I'll be wearing verbal sweatsuits everywhere...

What’s your opinion? Is it still “e-mail” for you, or have you made the transition to the new, more compact (but suspicious-looking) “email?”

A new idea is often represented as an incandescent light bulb glowing over someone’s head. Now that the old Edison bulbs are banned in favor of the CFL ones, we’ll have to think of something new. ‘Cause those CFLs look weird, and they’re slow to reach full brightness, while new ideas usually come flashing into your brain fully formed.

Or so you think.

• Ideas begin in your subconscious mind.
It’s that mysterious part of your brain where memories, impressions, images, smells, and bad old jokes are stored. You see, hear, smell, feel or read something, and it kicks off a fast conveyor belt carrying associations (Think of Lucy and Ethel working in the chocolate factory). When your subconscious sees the germ of a good idea, the conveyor belt jerks to a stop. What then?

• Your conscious mind plucks the “proto-thought” off the conveyor belt and holds it up to inspect it.
At this point, what you have is an amoeba-like blob: an association and a thought kind of oozing together. If it seems as if it might jell into something useful, the mind starts integrating it (or “mooshing it around,” as we creative professionals say) with other thoughts to create an idea that has form and substance. A creative idea, a business idea, whatever it might be. Perhaps “THE IDEA,” perhaps not. If not, it’s back to the conveyor belt.

• Coming up with “THE IDEA” takes a little time.
People (left-brained people, usually the account people) must think all you have to do is drop in a quarter, the machine goes whirr-whirr-zing, and at 12:59 p.m., “THE IDEA” chunks out of the chute. Not so.

• The “monkeying around” time is essential.
It takes place while you’re sleeping, showering, walking, watching TV, reading a book or newspaper, playing games, doing something unrelated to “working on” THE IDEA. When it doesn’t come is when you’re sitting rigid at the computer keyboard feverishly thinking, “OMIGOD, what am I going to do? Only 35 minutes to go! Come on, IDEA!”

• Now, deadlines for ideas are a good thing.
They focus your mind. They’re helpful, as long as they’re not so close you can feel their hot, humid breath on your neck. Nothing closes down the creative brain like time pressure. On the other hand, sometimes your very first idea is “THE IDEA.” Not often, though.

• So where do ideas come from?
Out of your dank, dark subconscious mind, through your collected associations, up into the conscious mind, out into the daylight, then into the monkeying around process. Then, you devoutly help, they will transmogrify into just “THE IDEA” you need.

• So don’t short-cut the creative process.
Good ideas are like shy little bunnies hiding in the shrubberies of your mind. If you rush to grab them, they’ll high-tail it into the woods. But if you sit down quietly some distance from them, eventually they’ll come out and reward you with a wet sniff with their cute little bunny noses. That’s my take, anyway.

Need good ideas? Come and find me. I’ll be sitting near the shrubberies.