Posts Tagged ‘social media marketing’

Freelance Writer Files: Working on a Chain Gang

Posted in Advertising Related, freelance business, Motivation on July 8th, 2011 by liz – Be the first to comment

If you’re an independent creative working from home, do you ever feel like a latter-day Jacob Marley, your clanking chains making you the prisoner of your computer? Or like chain-gang member Woody Allen in “Take the Money and Run?” (If you like to laugh, please check it out.) Or have you broken your bonds, like escapee Paul Muni in “I Am a Fugitive From a Chain Gang?”

I'm free!

The reason I feel compelled to sit at my desk all day is that most jobs come to me via email, and some must be done post-haste. So when I have to go to the grocery store or pharmacy, I feel as if I’m playing hooky, and I high-tail it back home as soon as I can to check my email.

To feel a captive in one’s own office is not good. There’s a whole wide world out there waiting to be explored! So how can I get out there more?

First idea was to get a smartphone, so I could tell when email came in, and whether I needed to tend to it right away. FAIL! Got a paygo plan that offered a free Samsung phone. Now I know why the phone was free! It stinks. Oh, yes, you can check email, but it takes flippin’ (as dear Sarah P. would say) forever. And the batteries hold power like a sieve holds water.

This phone stinks.

Okay, I know some people who have ditched their landlines and gotten iPhones or other smartphones that let them do everything but clip their toenails with them, but am I ready for that? I have both cell phone and landline, the equivalent of wearing suspenders with a belt. But someone pointed out to me that if you only have a cell phone, when the power to the cell tower goes out, you have no phone. HELP! No phone at all?

Right now isn’t the best time to think about going out on the town, or in the town, actually. I’m preparing to move a certain amount of my stuff from my 4-bedroom house to a 2-bedroom apartment nearby. Right-sizing my lifestyle. Problem is, I’ve inherited a lot of stuff (beautiful dishes, linens, etc.) from two generations before me, that I never use. Like my mother before me, I have kept them in storage in the basement because they’re “too nice to use.” Now, there’s a silly idea. As long as I keep them, I’m chained to this stuff, too.

I’ve got some lovely pieces of Royal Ruby glassware on Craigslist, and today I’m listing my mother’s milk glass. All of that stuff is beautiful, but I have to think of the 3′ X 4″ storage cage at my new apartment, and exactly how much will go into it. Not much, that’s how much. And my son in Shanghai doesn’t give a chopstick for any of it. Not to mention, it would cost more than the national debt to send it to him.

All this Royal Ruby glass for sale!

In an attempt to downsize, I took five U-matic cassettes containing all of the TV commercials I’ve ever written and produced to a fellow nearby who is transferring them to DVD, so I won’t have to lug these obsolete plastic boxes of tape around forever. I also gave a 16mm film my dad had made back in the 50s for Purina to a friend in communication studies, and someday, he says he’ll transfer that to DVD. So I’m at least shrinking my media load.

Remember George Carlin’s terrific riff on “stuff?” It’s all true. And moving stuff is very trying. Moving while trying to get some work done is doubly trying. Oh, AND trying to organize a big garage sale (though you get more for your stuff at an “estate sale,” I’ve heard). Never have I done a garage sale, and this will be a pretty big one. Anybody have folding tables I could borrow?

Anyhow, when I am finally ensconced in the new apartment, I dearly hope I will not feel chained to my desk and stuff. As I recall from living in an apartment before, I tended to go out more. Say, tree leaves are still green, aren’t they?

Freelance Writer Files: Why You Need a Social Media Expert

Posted in Advertising Related, freelance business, Helpful Hints, social media marketing, writing well on May 31st, 2011 by liz – Be the first to comment

The unfortunate reality in social media marketing today is this: many clients think “someone on the staff” can handle the company’s social media program “in their spare time.”

Overworked worker

Spare time? What spare time?

“Social media? Not worth wasting time or money on.”
Some clients see social media planning as an afterthought that’s not important to waste money on. They don’t see any need to hire a dedicated social media manager or train someone on staff to conduct the social media program full-time, let alone hire an experienced consultant to create an effective social media marketing strategy.

Who has time for strategy? Why not just go ahead and implement?

To a “naive” social media marketer (meaning someone who is just getting into it), it may not even be obvious that a strategy is necessary. Heck, social media is free, isn’t it? So why bother? Just do it! Tweet, blog, get a FB page, and you’re golden, right? WRONG.

Social media marketing requires a strategy, just like traditional advertising and marketing. And a sound strategy comes about by knowing the answers to some very specific marketing-related questions.

Not every staff member you might pay to tweet or blog for you will know how to ask the right questions to inform a marketing strategy. You don’t jump into even the simplest purchase at Walmart before asking a few questions, do you? So why would your company’s image on the Web be less important than the functionality of the camping stove you asked a hundred questions about? Ask the right questions, or regret it when your social media marketing program either dies or blows up in your face.

What are the right questions?
What is it we want to sell (Often not as simple as “a widget.”)? What’s our unique benefit? What’s our message? Who do we want to hear it? What’s our tone? Where do we need to show up so our audience will hear us? How do we combine social media with traditional media?

Okay. Now I know the right questions. So what?
Answering the questions is only the first step. Companies need expert help in formulating and executing a social media marketing plan based on the answers to those questions, just as companies have needed it in any other communication endeavor. And yes, time and money will need to be spent. It’s a fact of social media life.

Who can help?
The person who puts together your social media strategy can be a stated “expert in social media marketing plans,” a social-media-hip agency, or an independent contractor. But whoever you hire, make sure they know the right questions to ask. Anyone who has spent time as a writer at advertising agencies should have a basic list of questions to ask before suggesting you jump into execution of an ad hoc marketing plan. And some idea of how to proceed from there.

During my couple of decades as a senior ad agency writer, I learned how to develop marketing strategies, then added two other tools that help fine-tune the communication needs of the client and the campaign. Armed with these tools and my experience, I can help any client develop an effectively targeted, well-written and pitch-perfectly voiced marketing plan in traditional and/or social media.

Think like a successful marketer.

Fact is, I don’t know HTML from STP, and there are lots of people you can get to write code. But when you plan a marketing campaign, whether traditional or social media, you need the ability to think like a successful marketer. You need to ask (and answer) the right questions before you plunge into implementation. And I can help you do that.

My budget’s too small to hire an expert.
If you have a small budget, you can’t afford NOT to hire an expert to help you focus your traditional or social media marketing efforts as sharply as possible. If you need your marketing brain sharpened, give me a call at 913.236.7595. Let’s think together— about making your campaign a success to be proud of.

Freelance Writer Files: Helping Small Biz Clients

Posted in Advertising Related, Helpful Hints, social media marketing on April 26th, 2011 by liz – Be the first to comment

Back in my agency days, our clients were large corporations who had CFOs and accounting departments taking care of their books. Today, as a freelance writer in Kansas City, I’m often trying to help small business owners whose staff is limited to a handful of people. And maybe they don’t have an accountant, or even Quickbooks to keep them on track.

When small business owners ask me, “Can you give us a business plan?” I have to say, “That’s not my specialty,” and refer them to the Kansas Small Business Development Center. There’s one office located at Johnson County Community College, in case you’re interested.

The KSBDC is a largely unknown entity funded by the State of Kansas specifically to help small businesses get their act together.

They have counselors and advisors there who can help you see where you are, where you want to go, and how to get there. Their help could range from helping you create a business plan to figuring out how to drive more traffic to your website.

The key to Web rankings is good blogging.

Raise your Web rankings with effective blogging.

I’ve referred two small business owners there. One has gone to classes there to learn about business plans, marketing his business, and more. The other is still too busy doing his own business to take time out and go to the KSBDC for advice.

That’s a problem for small business owners. Many are not only doing whatever it is their business is about, but also trying to run their business, from accounting to maintenance to marketing.

I can’t help you with accounting or maintenance, but I can help you find the right person to help you with them. I know a QuickBooks pro, for example, who helped one client see the financial landscape of his business for the first time in 15 years.

Small business owner raising "Help!" sign.

Small business owners, you've got enough to do. Let me give you a hand with marketing.


And as far as marketing your business goes, if you’re a small business person, that’s just one thing at which you’re not a whiz that you may be trying to do yourself. You justify it by saying if you do it, it won’t cost you money. But is that really true?

If you generally charge clients $75 per hour for a service call (let’s say), and you spend five hours on a marketing effort, well, you’ve just cost yourself $375!

Why not let me help you with advertising, Web copy, brochures, or any other marketing effort you need? When you pay me the $75, you can be out earning the money to pay for it. And you’ll be a lot less frazzled by trying to do something that isn’t second nature to you.

If I can help you with writing, strategizing, researching or implementing your online, print or broadcast marketing plan, just give me a call at 913.236.7595. I’ll be glad to meet with you and see what you need and find a way to get it done.

Freelance Writer Files: E-mail or email?

Posted in Advertising Related, Helpful Hints, writing well on March 31st, 2011 by liz – 1 Comment

Today, while working on Web copy, I felt the 90s collide with the 10s.

The Web designer, another Woman of a Certain Age, informed me that, though I had requested that she change “email” in some copy to “e-mail,” as I’d written it, the latter form was only popular in the 1990s, when “electronic mail” was new.

I'll be wearing verbal sweatsuits everywhere...

I'll be wearing verbal sweatsuits everywhere...

On my own, I’d lazily left out the hyphen and toyed with the idea of leaving it out permanently. Little did I know I was following a lot of other lazy, hyphen-hating lemmings over the language cliff’s edge. You know, that land where it’s “Whoopee! anything goes now!” That land where “snuck” is fine, instead of the correct “sneaked.” And “hung” is the word for a person who’s been executed by the rope-noose method, not a man who is… Oh, you know. Well, I don’t want to go to that land. Before I know it, I’ll be wearing verbal sweatsuits everywhere, belching loudly over my plate of escargots, and letting the house go to hell. It’s a swippewy swope, as Bennet Cerf used to say. (And if you remember him, you’re of a Certain Age, too.)

What’s your opinion? Is it still “e-mail” for you, or have you made the transition to the new, more compact (but suspicious-looking) “email?”

Freelance Copywriter in Kansas City: Retainers

Posted in Advertising Related, Helpful Hints, Motivation, social media marketing, writing well on March 3rd, 2011 by liz – 3 Comments

The first time a new client offered me a couple hundred bucks upfront, I was surprised. Of course, I accepted the money (My motto: Never say “no” to money a client offers you, unless it’s to carry out a Mob hit.).

Mafia hit-woman

My fee does not cover whack jobs.

But I still wasn’t convinced it was necessary. After all, if you and the client hit it off, a long-term relationship seems probable, and they seem solid enough to pay you for work done, why bother?

Well, here’s why: It’s a gesture of good faith. It’s also a token of their esteem for you. And, like an engagement ring, it’s a symbol of engagement. You’re together, and you expect to stay together—at least until your fees for work done have exhausted the upfront retainer.

Don't work for free under the guise of good exposure.

My business manager won't let me.

So there’s another question: Is the upfront retainer to be taken in addition to hourly fees or not? I favor the idea that it’s a down payment on work to be done, not a signing bonus. My Midwestern work ethic just won’t let me take money for not doing anything. But it also balks at doing anything for no money.

If a client wants to solidify his/her relationship with me, sure, I’ll take a small retainer upfront. If not, that’s okay, too. I’m easy to work with.

One thing I have been doing, though, is asking a new client to sign an “Engagement Agreement” setting out certain understandings about my fees and what types of activities they cover, billing procedures, payment, late payment fees, and so on. It gets everything on the table, so there are no surprises later.

Getting a written agreement from a client is a good idea (and less heavy than the Contract I tried that caused new clients to have instant panic attacks). But my business manager is telling me I still need to:

(a) ask for retainers upfront without blinking;
(b) turn down “spec” jobs, unless they’re for causes I support; and
(b) raise my fees to their pre-recession levels.

But my business manager is me, and I tend to ignore me. So if you’re thinking of hiring a Kansas City freelance writer, better do it now, while my business manager is in sleep mode.

Freelance writer in Kansas City

Posted in Advertising Related, social media marketing, writing well on February 18th, 2011 by liz – Be the first to comment

If you’re looking for a freelance writer, take a look at me. Or rather, some of my work. It’s on this very website, under “Portfolio.” But look, I’m more than the projects I’ve done for clients, see? I have had a life outside of work. A fun life. You won’t see this in my bio, but during my UMKC days, I was involved with a comedy improvisation company (maybe the first in KC).

During a riotous year working with the improv group, I wrote satirical songs (good practice for jingles later), sketches (good practice for TV scripts later), and acted as assistant director and emcee (good practice for life later). I had a ball and made lifelong friends.

I started out as a writer/producer for ad agencies

I started out as a writer/producer for ad agencies

But back to the career… Starting out with a degree in Radio & TV Writing/Production, my first job was in advertising. For several years, I worked on new product development and advertising, learning lots from marketing directors of Fortune 500 companies. I got to use my radio and TV commercial skills at that first job, then eventually moved to Omaha to work at Bozell. The less said about that the better. I was lucky enough to be hired by another Omaha agency, not a big one like Bozell, but home to most of the biggest clients in town. A great small agency with a staff of fabulous small people. And one mean 6’7″ art director.

Acting!

Acting!

Soon after I got to Omaha, I felt the lure of the footlights again, so I pursued community theater acting. My first role was as the title character in “I Remember Mama.” Wow. That was a nightmare, with dozens (it seemed) of wardrobe changes and no prop or wardrobe person. The Swedish accent was the least of my challenges!

I did a lot of TV spots in Omaha. Radio, too.

I did a lot of TV spots in Omaha. Radio, too.

I did a whole lot of radio and TV work at the Omaha agency for 10 years. Our clients were retailers, hospitals, car dealers, supermarkets, a pizza chain, more hospitals, and Ak-Sar-Ben race track, for which I got to write and produce a series of TV spots featuring Jack Klugman, who is quite a horseman. I’ll tell you, he is a swell guy, but he really gets grumpy when you try to feed him blueberry bagels (Oy!) at 6 a.m., which was 4 a.m. his time, LA time.

Some horses get weights, to make the race fair to all.

The Ak-Sar-Ben account was mine, and I loved it because I’d ridden horses back home in Mexico, Missouri, “Saddlehorse Capital of the World.” I wrote and produced 60-second radio commercials featuring educational bits about horse racing. Like, “What are those things jockeys put underneath the horses’ saddles?” (Answer: weights) Then I got homesick for Kansas City and came back. After relatively brief stints at three good writing jobs, I became a Kansas City freelance writer in 2001. So here I am.

The improv company wasn’t the end of my love of humor. When clients would let me, I’ve injected it into projects. I created two animated French pizza chefs in TV spots, humorous greeting cards for college students, Omaha Visitors and Convention Bureau TV spots (One featured a guy dressed up as a potato, saying how your company won’t be treated like small potatoes if you have your convention or meeting in Omaha. Okay, maybe that’s really not the best example. Take a listen to my radio spots, under “Portfolio.”).

In my advertising and marketing life, I’ve done ads, brochures, catalog copy, direct mail, billboards, bus benches (Don’t laugh; they’re a big deal in Omaha.), window signs, radio and TV commercials, video promos, articles and advertorials. There must be some other stuff, too, but I can’t remember it all.

These days, of course, like every other advertising or marketing person in Kansas City (and around the world), I’m involved with social media and Web writing. Also, surprisingly enough, I’m doing professional proofreading for a giant investment company. Looking as professional as you are is important, companies are beginning to find out, and that means sending out communications that are properly punctuated and spelled. I had hoped the pain of diagramming sentences in school would pay off eventually. But really, who knew that much later, a lot of people wouldn’t be able to tell a noun from an onion? That used to be the province of “secretaries.” Guess what? Everyone’s their own secretary now, since computers.

Well, enough of this. If you’re looking for an experienced freelance writer in Kansas City, you’ve come to the right spot. I’ve won awards, both in Kansas City and in Omaha, but I’m more about winning business for clients. Give me a call at 913.236.7595 if that sounds good to you. Or invite me to your place to put on an improv demonstration.

I look forward to talking with you and working with you.

Proofreading for That Oh-So-Professional Look

Posted in Advertising Related, Helpful Hints, social media marketing, writing well on January 21st, 2011 by liz – Be the first to comment

“You only have one chance to make a good first impression.”

You’ve heard that before, I’m sure. So if your first impression with potential clients or customers is in print, you don’t want it filled with misspellings, improper punctuation and lousy grammar. To make sure your communications look intelligent and correct, have a professional proofreader eyeball them before they go public.

Proofreading, like thoracic surgery or window-washing on tall buildings, is something you don’t want to leave to an amateur. No offense, but that includes most people. Heck, you have a business to run. You’re in a hurry. You make a few mistakes.

I worked for a swell ad agency in Omaha awhile back. One of our clients was a local KFC co-op, and we produced window signs for them. As I passed by the window of the production department, I noticed a large KFC sign posted there for all to see. It read as follows:

BISUITS AND GRAVY

I asked the production manager what a “bisuit” was, and when she noticed the error, she blanched. She said, “We just printed 500 of those.” Nobody had proofed it before it went to the printer, and the agency had to eat the cost. Oops.

Correct spelling, grammar and punctuation are vital in every communication you send out. That includes e-mails, postcards, brochures, catalogs, letters, advertisements, TV spots or videos, signs, newsletters, business cards, point-of-sale pieces, and whatever else you use to promote your business.

Let’s put it this way: when prospective clients or customers look on the Web for a service you (and competitors) provide, which business will s/he choose to do business with—one whose website is filled with misspelled, poorly punctuated, poorly written text, or one with perfect spelling, grammar and punctuation? All things being equal, I’m betting the customer will go with the one whose website has perfect spelling, grammar and punctuation.

That’s because taking care with the communications you send out absolutely screams, “Professional!” It suggests you take care to do a good job for your customers.

Does correct punctuation really matter? Look at the difference a simple comma makes in the meanings of the following two questions:

Q1: What’s that in the road ahead?

Q2: What’s that in the road, a head?

Point made? Every communication coming from your business should be passed under the eagle eye of a professional proofreader. Even if you’re pretty good at English, it’s hard to proof your own writing. You miss things. Hire a professional proofreader. It’s relatively cheap, and it’s better than looking like a doofus in print. Right?

Did I mention I’m a professional proofreader? Hmm. Good to know. :-) Call me at 913.236.7595, and let’s chat about your proofreading needs.

Blogging for Business — New Wrinkle or Old Tradition?

Posted in Advertising Related, Other Stuff, social media marketing on November 24th, 2010 by liz – Be the first to comment

Of course, the Internets (that series of tubes) have made blogging ridiculously easy for millions of bloggers around the globe. That’s what’s new about communicating your thoughts to a large audience, sometimes with the intention of selling them on an idea, a product or a service. What’s old about it is the tradition of communicating with purpose.

Blogging began unauspiciously, with a few isolated souls pouring out their hearts and/or minds in what could loosely be termed “columns” for the enjoyment of themselves and their friends. Suddenly, you didn’t have to get into a newspaper or magazine to have your thoughts blasted out to the world. Wow! The power!

Then, via Blogger, WordPress and TypePad, blogging exploded into a major enterprise. I say enterprise because people began to realize that instead of blogging about “What My Cat Told Me Today,” they could blog about ideas, products or services they could sell. Conservative, progressive, retail, wholesale, IT-oriented and other blogs abound today. Conversations with strangers take place via comments on blogs. Amazing.

Is it all so new, or was there a long tradition of blogging, before the word was invented? Hm.

Take a look at the cave pictures at Lescaux. Why would people 17,000 years ago draw pictures of bison on cave walls? Daniel Quinn, in The Story of B, hypothesizes that the paintings were instructional in nature, created in order to communicate successful hunting strategies. That sounds kinda modern, doesn’t it? Like a blog or a PowerPoint.

How about P. T. Barnum’s postings of the progress of Jumbo the Elephant toward the next town where he’d be appearing? Isn’t that pre-Internet blogging? Of course, meant to whip up excitement about seeing this exotic animal from afar when he finally arrived. Don’t blogs sometimes do that? “Be sure to sign up for our (whatever) Webinar next week! Secrets of successful blogging will be revealed — From the King of Blogs himself!”

Seems to me the new wrinkle is the ability to communicate via Web. But blogs, tweets and other messages are just a newer version of cave painting. Or any other messages distributed widely for a purpose. Hey, even Paul Revere had a message, and he wouldn’t have had to race from place to place on a horse to deliver it if he’d had the Web!

Well, I hope all two of you who read my blog posts have a very happy Thanksgiving and that you take time to express gratitude for all the people, things and events of your life. I surely intend to.

Blogging for Business

Posted in Advertising Related, Helpful Hints, social media marketing, writing well on November 16th, 2010 by liz – Be the first to comment

Advertising was so simple back in the day. Just put together a combo of print ads, TV and radio spots, maybe a sprinkling of direct mail, and you were done. Expensive, and results were hard to judge, unless you had some mechanism to measure direct response (common in direct mail, but not so much in the other media).

Now, it’s simple again. Throw out all the traditional advertising and focus on social media marketing. Get your company on Twitter, Facebook, LinkedIn, Plaxo. Get yourself a website, mix it all up, and you’re set. Right? Well, not so fast there. You have to have a plan. Yes, the sad news is that you need a social media marketing plan, just as you used to have an advertising or marketing plan. You have to have a strategy and stuff.

And where above, I said it’s simple — well, it’s not. You probably need to incorporate some traditional media in your marketing plan, too. Bummer, huh? Depends on how you look at it.

Lots and lots of people are on social media for business and pleasure alike. So you can reach lots of people there. But to reach the right people, the ones who will buy what you’re selling, social media can either be a shotgun or a laser-guided missile. Not to be too martial, here, but it is a war out there — for your attention, your interest, your dollars.

If you do only social media for business, you’ll be missing a big slice of the pie. Direct mail still works about the same way it always has. If you put together a good deal with an enticing design and copy, you can count on about a 2% response rate, which is good in DM. This is great for businesses cutting a wide swath through a zip code or a target audience.

Figure out who your ideal customer/client is, then choose your print vehicle. Your selection of magazines, newspapers or inserts can home in on a certain demographic or psychographic group you want to do business with.

For example, newspapers tend to attract older readers, so there is an excellent chance your senior-oriented business can get a response from a newspaper ad or advertorial in a special section. Check out the schedules on those with the paper’s rep. A weekly entertainment tabloid like the Pitch or Ink attracts a whole different demographic — younger, more likely to seek out funky new restaurants and new entertainment venues, more likely to be in the market for cool new clothes to wear when they go out.

Radio and TV ads are more expensive, but again, different stations attract different audiences. So if you want classical music listeners (upscale, better incomes, more need for luxury goods or senior products), check the demos of your local classical music station and the cost, and see if you think it’s worth a shot. If your ideal customer is a suburban mom, maybe you want to advertise on a soft rock station.

But let’s look at what businesses are actually doing today. A lot of companies are starting with just a website and wondering, now that I have a Web presence, what do I do to get found on the Internet? Well, you can carefully construct your messages to appeal to your most likely buyers. And you can get to the top, or close to the top, of the Google page rankings when users go there to find a business or service. How? By blogging on your website.

Blogging for business is THE best way to get higher Google page rankings. If you’re at the top of page 1, you have an excellent chance of snagging the user’s attention. The farther down the page, or the farther away from the first page you are, the less your chances. So don’t you want to be at the top? Sure.

Blogging for business is rather odd. It’s not like you can just sit down and dash off random thoughts off the top of your head, like, “What I had for lunch today, and how it tasted.” You have to deliver compelling, useful information, change it regularly, and also incorporate keywords that a user might Google in order to find you.

What would YOU Google to find you? Make a list of those keywords and use a tool like Google Analytics to find out how common and popular those terms are. Choose only words that directly pertain to your business, that people would commonly use to find you. The name of your blog is terrifically important, too. Don’t make it “Rooster Tales” if your business is die-making, for instance. The title should contain keywords, too.

Blogging for business is information, yes, and it’s also a mechanical process of utilizing keywords to get page rankings. If they don’t see you, they can’t find you, and then they can’t buy from you, can they?

Blogging for business is something most company owners either don’t have the time or desire to do. So typically, they will either hire a freelance writer to write their blog posts, or they’ll rope some junior employee into doing it when they have time. Which turns out to be virtually never, since everybody these days is already doing two jobs to save the company money. Or they might hire a blogging company that offers package deals. But beware. Some of them employ foreigners who speak English, but not colloquial English. So when they do your blogging for business, it tends to feel stilted and repetitive. Probably not worth the money, even though the package is pretty cheap.

So if you think blogging for business is the way to go, hire a professional to do a bang-up job for you. Land on the first page of Google, where potential clients/customers will find you, and supplement your blogging efforts with other traditional advertising ingredients mentioned above as needed. Hire someone who can figure out the right mix for your business. Like an experienced freelance writer who knows how to do traditional advertising and social media for business. That’s the way to reach the most potential customers where they are looking for you, whether it’s in print, broadcast or on the Web.

Can Social Media Really Bring You Business?

Posted in Advertising Related, Helpful Hints, social media marketing on November 8th, 2010 by liz – 2 Comments

Can using Facebook and Twitter really bring your business more business? Is social media just smoke and mirrors? Should a girl kiss on the first date? Wait a minute. How’d Groucho Marx get in here? Anyhow, in regard to the biz-building effectiveness of FB and Twitter, the answer depends on who you talk to.

They're everywhere!

A slew of “social media experts” out there offer e-books, Webinars and consulting about using social media to build your business. I’ve never seen any of them saying they can raise your revenue by X%, but they strongly imply that without utilizing Facebook and Twitter and other Webby applications, you’re missing out on a big chunk of change. How big? Well… don’t ask, because they won’t say. I’m not saying they can’t help you, but I catch a whiff of the patent-medicine salesman wafting off some of these “experts.”

Is social media 21st century patent medicine?

It seems to me the lion’s share of money to be made via social media goes to the social media “experts.” Want a higher Google ranking? Gotcha covered. Want better monitoring of your Web visitors? I can help. Need an integrated social media marketing plan? Can do. Will I get results that will justify the money I spend to get them? Can’t guarantee anything, and it’ll cost you several thousand smackeroos to find out. Such a deal! Sign here.

Now, a big new study indicates these two Web sensations may not create as much buzz or biz as we’ve been led to believe.

According to the study, more than 2/3 of companies have been using Facebook and Twitter to generate business. Yet only 29% report these two social media venues have had any effect whatsoever in generating business. To download a free copy of the report, go here.

Okay, you might say, about one in three companies using FB and Twitter have benefited. That’s reason enough to invest the time and money. Can’t hurt, right? Not so fast there, pardner. Yes, it can hurt, right in the old bank account.

The fact is, social media costs time. Keeping up an effective presence on Facebook and Twitter and using these applications to direct people to your website and drum up business takes a LOT of time.

Are you going to spend your own valuable time Facebooking and tweeting? Figure out how much per hour your time is worth, and you’ll quickly decide against that strategy. It also costs money to hire someone, even part-time, or a company that specializes in social media marketing, to do that work for you.

Social media may be free to utilize, but keeping up a viable, profitable marketing presence via Facebook and Twitter costs lots of time and money. Unless your business is involved directly in Web-related business (because many customers and providers of Web services use FB and Twitter), it doesn’t look like a good gamble to me.

The only sure-fire application on the Web, that I know of, is LinkedIn. And nobody’s selling LinkedIn. Know why? It sells itself. If you are in business, it’s a given that you need to be on LinkedIn. That’s where people look for partners or contractors or even just get in touch with people they’ve worked with before. That’s where people go to look at your resume, your profile, and find out more about you. Maybe even recommend you.

Since I’ve changed my LinkedIn page to maximize its effectiveness, using hints that came from the actual creator of LinkedIn, I’ve started getting inquiries about blogging and writing from across the U.S.A. No kidding. I’m working with one on a permanent part-time basis, because he saw on my LinkedIn profile that I have a financial background. I got a call from a man in Newport Beach wanting me to write blog posts for his business. I’m starting to work on copy for a new client’s brand-new website. Hey, LinkedIn works!

Social media: the cherry on the banana split

If you enjoy Facebook for keeping in touch with family and friends, and if you like tweeting for fun and seeing great tips and hints from experts in your field, by all means, use these applications. But don’t expect more than pleasant enjoyment. Although I can see them as the cherry on the banana split to an integrated marketing plan that includes traditional vehicles such as ads, brochures, direct mail, TV and/or radio. Your opinion?